What if you truly could never lose? What if every failure wasn’t the end but the beginning? What if you truly are invincible? What if you actually believed that?
I recently took our four-year old daughter, Aracelli, to the park for a daddy-daughter date afternoon. It was unseasonably cold, so we had the place to ourselves, except for a few brief moments when another family showed up. That was when the little girl Aracelli was playing with taught me a powerful lesson.
Make up the Rules as You Go
Somehow, I managed to be “it.” “It” of course means that I am the designated chaser. No adult ever chooses to be “it” or ever knows why he or she is “it.” It remains to this day one of the greatest mysteries of humankind: the origin of the “it.” But I digress…
As the “it,” I was charged with chasing two little girls around the park. Up and down ladders, over the bridge, down the slides, until, at last, I caught my daughter and tagged her. As I triumphantly celebrated my massive accomplishment and announced the passing of “it” status to Aracelli, Eleanor announced something remarkable:
“You have to catch us twice,” she yelled. She was making the rules up as she went.
She can always win.
She can never be defeated.
I remember the day I woke up and realized we had 50+ people working for us. It seemed like only yesterday there were just four of us doing it all. How did we get here? I asked myself. The answer boiled down to two simple words: Attitude and Connections.
What did attitude and connections have to do with our success? I’ll share two facts and two stories that will show you.
The Right Attitude
By my count, seven of the people we hired at our business came as a result of meeting them elsewhere. The courteous cell phone salesperson, the waiter who went above and beyond the call of duty, or the daycare worker who had an infectious smile.
They had no experience in our industry, but they had the right attitude.
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Great leaders thrive in a crisis.
It’s when times are toughest and everyone around is shirking responsibility and running away, that great leaders shine.
The greats don’t love crises. No normal person does. But a crisis seems to bring out the best in the greats, while at the same time bringing out the worst in others.
So what separates the great leaders from the average ones?
The first thing great leaders do better than everyone else is prepare for crises.
Crises are not dealt with properly the moment they occur. They are prepared for during all of the time you spend with your team up to that point.
I was a customer service punk for most of my life. I expected great service but I sucked at giving it. I was even fired for poor customer service when I was 24…by my dad…the day after my birthday. Yeah, I was that guy. I walked into work on July 1, 2003, ready for another […]