by Matt McWilliams | Jun 20, 2019 | Business, Videos
What if your most difficult prospects could actually be your most valuable ones as well? In today’s video, I share a recent experience I had that completely changed my mindset for handling difficult customer service interactions. Resources Mentioned in...
by Matt McWilliams | Nov 18, 2013 | Business
“You can’t just give away a course away! That cost us $99.” Those were the words that a customer service rep yelled at me one afternoon. It was soon followed up with a lengthy email on which he copied the CEO of the company (don’t ever do that,...
