Here are my seven favorite articles and posts from across the web in September 2012. They are in no particular order.

Customer Service: But Wouldn’t FedEx Have Been Easier? by Bret Wortman. Single best customer service story. Ever.

A Question That Changes Everything by Michael Hyatt. This post was so awesome to me, that I wrote a post about it. ‘Nuff said.

Morning Check-In Meetings – Maybe the most powerful management tool there is by Jim Ryan. The title says it all.

Carol Dublin’s series on how she took her store from near the bottom of the chain’s rankings to near the top. Check out part five and then follow the links through parts one-five.

Get Behind the Wheel by Mark Sieverkropp. Leadership lessons from truck driving? That’s what I thought too, but Mark is on to something here. I love the quote: “As we travel down the road in business take notice of the suggestions & insights of others”

A Thank You Revolution by Me. Shameless self-promotion? Yes. Great post? You decide…but I feel it was definitely the most important I may ever write. And the really cool thing is that it has had a true effect on many people.

How to Give Effective Praise by Joseph Lalonde. A great reminder that praise is valuable anywhere, anytime, and to anyone, but anyone.

You can learn a lot from each of these posts by great authors.

5 thoughts on “Favorite Posts of September

  1. Carol Dublin says:

    I am honored to be included with such awesome authors! Thank you, sir, and keep up the great work!

  2. Jon Stolpe says:

    A Thank You Revolution was definitely one of my favorites. I’ll have to check out the other ones you mentioned.

  3. Bret Wortman says:

    The nicest part about being included in this list this month is that the great part of my post had nothing to do with my writing! It was all someone else being amazing. Thanks for mentioning that post again, Matt, and I’m chuffed that you enjoyed it!

    1. Matt McWilliams says:

      Again with the fancy words that I have to look up 🙂

      Those usually do make for some good posts!

  4. Joe Lalonde says:

    Thanks for including me on your list this month Matt. It’s an honor to be featured among the names listed.

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