ROWE: Results Only Work Environment.
This is part one in a three part series on ROWE. It will cover pluses and minus and common mistakes made (I’ve made them all) and the right way to implement it.
The principals of ROWE are simple. If you get your work done, it doesn’t matter when you do it, how you do it, how long it takes, or what you are wearing or where you do it. If you meet your objectives, your job is done. It eliminates the need to stay late to impress the boss or to miss your child’s baseball game because the employee manual says you have to be in your seat from 8:30-5:30 every day.
I’ve worked for and consulted for companies that operated in a ROWE. The concept originated, at least publicly, in the book Why Work Sucks and How to Fix It by Cali Ressler and Jody Thompson, two former Best Buy employees who implemented ROWE there. My first reaction when I heard about the book was “why would anyone take management advice from Best Buy…didn’t they just close 100 stores and nearly file for bankruptcy?” Nevertheless, many of the premises of the book are right on target.
Both ROWE companies I’ve been involved with are as virtual as you can get. There are no mandatory meetings, no office hours. In fact, the average size of both companies is 40 team members and neither office would hold more than 15 people comfortably. Most people worked from home, coffee shops, or their own office.
Who ROWE is right for:
ROWE can be great for most modern companies, particularly those in service, IT, creative services, and other digital services. Service companies usually get at least four hours more coverage, so a normal 9:00-5:00 company gets coverage from 7:00-7:00. That is a win for everyone, especially the customers. More creative companies can get an early start or late finish outside of “normal business hours” to think. This allows people to work at the optimal times for their minds. See below for more on this.
ROWE is also very dangerous if not done right. Both companies were in a ROWE before I came on board. At the first company, I was in what I like to call “second tier leadership” and was not in a position to say “here is where you are screwing this up.” The second, for which I consulted, allowed me to speak more freely.
I will cover the negative aspects of ROWE and mistakes I’ve seen and made in the next post and finally in part three, the “musts” to effectively implement it. For now, here are the biggest pluses and benefits to ROWE.
Top Four Benefits to ROWE:
- It allows people to work at a time and in an environment that is optimal to their peak performance. For some people this means working at home in a split day (morning and evening with the afternoon off) while others prefer to work in the office. Early birds can get a lot done before noon and call it a day. Night owls might not even start working until the afternoon. Programmers can get some work done before/after everyone else is done bugging them.
- More teamwork. You would think there would be less teamwork if people aren’t necessarily working face-to-face, but I found quite the opposite especially in service teams. Service teams had to make sure there was coverage during business hours and they had to work their schedules out together.
- Freedom. I started working for a ROWE company 2 months before our daughter was born. I cannot imagine not working from home 2 days a week or occasionally waking up at 5:00 am to work, taking the mid-day off, and then going back to work. I cannot imagine missing out on everything I got to be a part of as a new dad. I also would have taken more time off in a traditional office environment. In a ROWE, I was back to work one week after our daughter was born. Again, that is a win-win-win for me, the company, and our customers.
- It puts the focus where it should be…on results. ROWE leaders don’t care if you come in early, stay late, or skip lunch. Numbers don’t lie. If you hit your sales quota or complete a project early, you are done. This is a universally accepted positive aspect of ROWE.
Stay tuned for parts two and three in this series to learn about the negative aspects and the wrong and right way to implement ROWE. Subscribe to my RSS feed or get posts via email so you don’t miss a post.
Have you worked in a ROWE or known someone who has? What were some of the biggest benefits?