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Tag:
customer service
The Toughies Are the Teachers
Would You Fire Someone for This? | Headsets.com on Hiring & Firing
Lesson from USAA: What More Sales? Walk a Mile in Customers’ Shoes
Customer Service Begins with the Leader | You Must Trust Your Team
Can You Ever Go Too Far In Customer Service?
What Would Sam Walton Think of Today’s Wal-Mart? Part Two – Principles 6-10
Two Scientifically Proven Techniques to be a Better Leader | Cialdini