Let’s say you run a company with a call center.
And one day, at the end of a long shift, one of your reps gets a call from a confused customer. This customer is asking questions that even the most technically challenged person would laugh at. And your rep rolls his eyes.
What would you do?
The customer never saw the eye roll. Only you.
The rep answered all of the questions according to the book and the eye roll was understandable considering the ridiculous questions he was being asked. Plus, it had been a long day.