Would You Fire Someone for This? | Headsets.com on Hiring & Firing

Let’s say you run a company with a call center.

And one day, at the end of a long shift, one of your reps gets a call from a confused customer. This customer is asking questions that even the most technically challenged person would laugh at. And your rep rolls his eyes.

What would you do?

Rolling Eyes is not allowed at Headsets.com At @headsetscom, an eye roll will get you fired. Find out why that’s a good policy. (Tweet That) | Share this Graphic on Pinterest | Share on Facebook

The customer never saw the eye roll. Only you.

The rep answered all of the questions according to the book and the eye roll was understandable considering the ridiculous questions he was being asked. Plus, it had been a long day.