Here are my seven favorite articles and posts from across the web in September 2012. They are in no particular order.
Customer Service: But Wouldn’t FedEx Have Been Easier? by Bret Wortman. Single best customer service story. Ever.
Morning Check-In Meetings – Maybe the most powerful management tool there is by Jim Ryan. The title says it all.
Get Behind the Wheel by Mark Sieverkropp. Leadership lessons from truck driving? That’s what I thought too, but Mark is on to something here. I love the quote: “As we travel down the road in business take notice of the suggestions & insights of others”
A Thank You Revolution by Me. Shameless self-promotion? Yes. Great post? You decide…but I feel it was definitely the most important I may ever write. And the really cool thing is that it has had a true effect on many people.
How to Give Effective Praise by Joseph Lalonde. A great reminder that praise is valuable anywhere, anytime, and to anyone, but anyone.
You can learn a lot from each of these posts by great authors.