Here are my seven favorite articles and posts from across the web in September 2012. They are in no particular order.
Customer Service: But Wouldn’t FedEx Have Been Easier? by Bret Wortman. Single best customer service story. Ever.
Morning Check-In Meetings – Maybe the most powerful management tool there is by Jim Ryan. The title says it all.
Carol Dublin’s series on how she took her store from near the bottom of the chain’s rankings to near the top. Check out part five and then follow the links through parts one-five.
Get Behind the Wheel by Mark Sieverkropp. Leadership lessons from truck driving? That’s what I thought too, but Mark is on to something here. I love the quote: “As we travel down the road in business take notice of the suggestions & insights of others”
A Thank You Revolution by Me. Shameless self-promotion? Yes. Great post? You decide…but I feel it was definitely the most important I may ever write. And the really cool thing is that it has had a true effect on many people.
How to Give Effective Praise by Joseph Lalonde. A great reminder that praise is valuable anywhere, anytime, and to anyone, but anyone.
You can learn a lot from each of these posts by great authors.