As a leader, have you ever been punched in the gut by feedback from your team?
I have. And I am much better for it.
I wrote about this almost a year ago and chronicled my transformation as a leader. The interesting thing is that I still struggle with all but one area that I did seven years ago.
Feedback and improvement is not a one-time thing. It’s not a six month process. It’s a lifelong commitment, come hell or high water, that you will get better every day as a leader.
I was a customer service punk for most of my life. I expected great service but I sucked at giving it. I was even fired for poor customer service when I was 24…by my dad…the day after my birthday. Yeah, I was that guy. I walked into work on July 1, 2003, ready for another […]
Leaders must get consistent feedback from their team members and peers…and they must act on it.
The first time I asked for feedback, it really sucked. I felt like I had been punched in the gut. I thought maybe I should just walk away from the company that I had helped build. I didn’t see a way out of the hole I had dug. There was no light at the end of the tunnel for me.
I gave my team and peers an anonymous evaluation form, encouraged them to be honest and then spent two days being hurt, angry, and in denial, Then I put on my big boy pants and decided to take each fault, each area of improvement, and order them based on two things:
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Leaders, only you can set the standard. In the office, in your family, everywhere you are a leader, you are the standard-setter and standard-bearer. Two weeks ago I wrote a post entitled Lucky Charms (Or…How Leaders Must Set an Example) that got some great comments. Literally less than fifteen minutes after I wrote it, I was […]
As a leader, all eyes are on you.
How’s that for pressure?
It’s not an exaggeration though. It’s an indisputable truth.
Yesterday morning as I was feeding my daughter Aracelli, I gave her a bite of my cereal. I had no qualms about doing so. After all, I my cereal was a mix of some Kashi, organic corn clusters, chia seeds, wheat germ, and soymilk. She absolutely loved it and immediately asked for more.
The thought struck me though…what if, like only a few years ago, I was eating Lucky Charms or some other cereal that usually comes with a toy inside? How would I feel about sharing my cereal with her then? Is it OK for me, the leader of our family, to sit in her presence chomping on a bowl full of diabetes while she is left to eat her food, which closely resembles mulched cardboard?
Leaders, all eyes are on you. Everything you do, in your family, in your company, in your church, is an implicit endorsement of its acceptance and virtue. In fact, it’s full-blown encouragement of it.